Customer Service Executive
We are looking for an experienced and tenacious individual, who has already demonstrated their ability to work in an early-stage startup, to drive our customer experience efforts of Dr.Paw in Sri Lanka. Established in 2021, Dr. Paw is Sri Lanka's first ever premium pet care solutions provider. Dr. Paw brings your pets and the vets right to your fingertips. For pet owners we bring peace of mind, for doctors we bring unparalleled efficiencies through our app solutions with many unique services to cater to your pets healthcare needs. Dr. Paw strives to establish a seamless digital eco system ready and capable of serving Sri Lankans within the island.
To support our ambitious growth plans, we're looking for smart, collaborative, and passionate people who are looking to make a genuine impact in Sri Lanka's digital petcare ecosystem.
Our team is looking for customer service Specialist who match the following job role:
- Genuine passion for animals
- Strong communication and interpersonal skills
- Customer-focused mindset with exceptional problem-solving abilities
- 6 months to 1 year customer service experience.
- Ability to speak in English, Sinhala and Tamil.
- Ability to work and transition during shifts/weekends.
Responsibilities:
- Engage with customers through phone, and chat channels
- Provide detailed information about Dr. Paw products and services
- Resolve customer inquiries and issues promptly and professionally
- Collaborate effectively with team members to ensure a seamless customer experience.
- Ability to multitask, prioritize and manage time effectively.
- Ambitious, organized, detailed, results and customer-oriented individual, with a 'can-do' mindset and ready to learn on the job and take on challenges.
- Attending weekly and monthly meetings
Perks:
- Competitive salary
- Opportunities for professional development and growth
- Join a team that values the bond between pets and their owners
If you think you are fit for the role, Apply now and join our amazing team!
