Hayleys Group is amongst Sri Lanka's largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion. 

Hayleys Advantis Limited

Hayleys Advantis Group, the transportation, logistics and aviation arm of Hayleys PLC with over 60 years of industry presence, is a pioneer in providing end-to-end logistics solutions, representing some of the World's foremost shipping lines, freight forwarders and the largest air express transportation company. The Group also represents some of the world's leading passenger and cargo airlines and specializes in travel agency services. Today Advantis controls a truly international network offering and is fast becoming the undisputed leader in the areas of integrated logistics, freight management, marine services, terminals & engineering operations, airport services, aviation supply services, outbound travel services and other travel related services.

MIT Global Solutions

MIT Global Solutions (Pvt) Ltd is the digital solutions arm of Hayleys Advantis Group specializing in the design, development, implementation and support of application solutions for the Logistics Industry. We leverage 20 years of experience in building customized solutions for leading logistics organizations in SL.

MIT Global Solutions | Customer Service Specialist

Job Responsibilities

• Field a high volume of inbound calls and assess customer needs.
• Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and/or responses.
• Effectively communicate with clients through written communication.
• Handle and follow-up hotline cash sales inquiries.
• Attend to e-mails addressed to the Customer Service department.
• Handle customer service-related back-end process requirements through Fed Ex tools/systems.
• Distribute calls/e-mails when necessary to other resources to ensure customers' needs are handled in a timely fashion.
• Attend to general correspondences and maintain records

Candidate Profile

• A minimum of 3 passes at G. C. E. A/L
• A minimum of 6 credits at the GCE O/L examination including English & Mathematics.
• Minimum of 2 years' experience in a similar capacity would be an added advantage.
• Computer literacy
• Excellent communication skills in English.
• Ability to work on a shift basis

Pay and benefits of the above position will be competitive and the rewards are performance driven. Hayleys is an Equal Opportunity Employer.